Oral Quiz in pairs

Student A : travel agent

Student B : customer

Use the enquiry form on page 39 and the expressions of Language spot “Suggestions and Advice” on page 41

Go through the 3 stages of the sales process (page 37) : 1) Establish rapport , 2) Investigate customer’s needs using the enquiry form , 3) Present possible products using expressions for giving advice and suggestions

Good luck!

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