Dear all,

Please, remember that on Novermber, 14th you will be sitting for Midterm test #2 and as stated in previous classes you must master the following topics (Units 8, 9 and 10):

Grammar:

Have/get something done

Question forms: Closed, wh-questions (subject/object questions), indirect questions.

Past Perfect vs simple past (Review the irregular verb list!)

Vocabulary:

Qualities: Adjectives with negative prefixes dis, im, in, un (Re-read and study the vocabulary from the text “Have you got what it takes to run a hotel?” and Employee Code of Conduct)

Evaluation customers feedback

Handling telephone calls: telephone etiquette: multiword verbs and useful telephone prases.

See you tomorrow!

Miss Vivi

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